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China Post Group
China Post Group (CPG) is a large-scale enterprise with subsidiaries such as China Post Life Insurance Corporation Limited, Postal Savings Bank Ltd. Co. of China, and the China Postal Business. It is primarily owned by the public and participates in the postal business in accordance with the laws of China, providing postal service worldwide.
CPG provides the following products and services for the masses:
- ✓ Local and international mail sending
- ✓ Express sending of postal mails
- ✓ Postal financial services
- ✓ Logistics
- ✓ Distribution of newspapers, journals, and books
- ✓ Issuance of stamps
- ✓ Creation and selling of philatelic collections
- ✓ Remittance services
- ✓ Confidential post statements
- ✓ E-businesses and postal agency businesses
- ✓ Others legalized by the state
CPG co-established China Postal Express and Logistics. From the China Post website, logistics and EMS could be found, directing to the EMS Worldwide Express Mail Service website: ems.com.cn
Why Ship with CPG?
Cost. CPG has port mail and parcel delivery services within China and internationally. As a company owned by the people, it does not cost much, which speaks a lot for the shipping industry.
Items. Transport with CPG may vary widely, from letter post items, postcards, and aerogrammes, to printed matters, literature for the blind, small packets, and M bags.
Worldwide Coverage. Delivery of letters and small parcels could go global. CPG groups regions into four, as follows:
| 1st Group | Asia, neighbor countries (DPR of Korea, Mongolia, Vietnam, Japan, Rep. of Korea, Kazakhstan, Tajikistan, Uzbekistan, Turkmenistan) |
| 2nd Group | Other Asian regions |
| 3rd Group | Countries and regions in Europe, the US, Canada, Australia, New Zealand |
| 4th Group | Other countries and regions in America, countries and regions in Africa, the Pacific Islands |
Parcel Weight. A weight of 500g is standard; each additional 500g carries an additional cost.
Tracking. Tracking of delivery is simple via an online tracker.
- ✓ Express Shipment tracking: ems.com.cn/mailtracking
- ✓ Logistic Shipment tracking: ems.com.cn/logistics
- ✓ Direct phone hotline (8610 11183) or the post office counter where the item was dispatched
👉 Tracking is charged around RMB 3 if a fax or copy is needed. Domestic tracking is valid for one year after the posting date; international shipment tracking is valid for 4 months.
Customer Support Phone Numbers
| Postal Business | 8610 11185 |
| Postal Savings | 8610 95580 |
| Logistics and EMS | 8610 11183 |
| China Post Life | 8610 4008909999 |
General Information of CPG
Address: No. 3 Financial Street, Xicheng District, Beijing 100808
Email: feedback@chinapost.com.cn
International Charges for Letters-Mail Items
Rates for international parcel shipment may be viewed on chinapost.com. For EMS delivery rates, see ems.com.cn. Below is a tabulated cost of delivery fees via chinapost.com.
For Small Pack
Unit: RMB
| Weight Step | 3rd Group |
| Up to 100g | 18.00 |
| Additional charge for each 100g or fraction thereof above 100g | 15.00 |
For M Bag
Unit: RMB
| Weight Step | 3rd Group |
| Up to 5000g | 475.00 |
| Additional charge for each 1000g or fraction thereof above 5000g | 95.00 |
For Special Charges
Unit: RMB
| Category | Unit of Calculation | Postage |
| Global priority mail | Small envelope (max. 500g) | 40.00 |
| Large envelope (max. 1000g) | 70.00 | |
| International reply coupon | Per item | 12.00 |
| Registration charge | Per item | 8.00 |
| Registration charge, M bag | Per bag | 40.00 |
| Insurance charge, insured letter-post item | Per 100 Yuan of insured value or fraction thereof | 1.00 |
| Advice of delivery charge | Per item | 5.00 |
| Withdrawal / alteration / correction of address | Per item | 10.00 |
| Handling charge, inward unpaid/underpaid item | Per item | 3.00 |
| Poste restante charge | Per item | 3.00 |
| Storage charge | Per item, each day | Same as domestic postal items |
| Presentation-to-Customs charge | Inward parcel, insured letter-post item, printed matter and small packet with customs charge payable | 8.00 |
| Inward M bags with customs charge payable | 40.00 | |
| Outward parcel posted without Customs counter | 8.00 | |
| Insured parcel — Insurance charge | Per 100 Yuan of insured value or fraction thereof | 1.00 |
| Insured parcel — Commission charge | Per item | 8.00 |
International EMS Guarantee Service
(Source: ems.com.cn)
China Postal Express & Logistics provides an International EMS Guarantee Service for EMS shipments to specified countries and regions. Customers can inquire about the end-to-end time limit for shipments and demand a refund for shipments delivered in excess of the promised time for postal reasons. This service is available for shipment to Australia, Hong Kong, Japan, Korea, USA, UK, Spain, and France.
Advantages of the Guarantee Service
- Extensive coverage — the network terminals of the posts worldwide reach hundreds of thousands of customers. Australia Post, China Postal Express & Logistics, Hong Kong Post, Japan Post, Korea Post, USPS, Royal Mail, Correos, and La Poste possess over 300 million delivery points and 140,000 postal outlets.
- Multi-channel information access — the CPEL website (www.11183.com.cn), a nationwide unified hotline 11183 with 7 × 24h service, and postal offices spread across cities and towns.
- Real-time track & trace service — customers can track EMS items in real time, with tracing information proactively provided to contract customers.
- Guaranteed delivery time — calculated from postcode to postcode using unique postcode resources; this is the maximum time span needed, so actual delivery can be shorter.
- Compensation for delay — if actual delivery time exceeds the guaranteed delivery time due to service failure, the postage paid shall be returned to customers.
Instructions
- The customer should write the correct destination zip code in the recipient address column on the EMS waybill (except shipments to Hong Kong).
- To obtain more information about the promised time limit or trace the shipment, log on to the website or call the national service hotline 11183. Basic information needed: collecting date, origin zip code, and destination zip code (except Hong Kong).
- In case of delayed delivery for guaranteed shipments, the sender can request a refund within 30 days of the collecting date. The postal service should reply within 7 working days; if the sender raises no claim within the stipulated time, no refund will be issued. If the postal service is found responsible upon verification, postal fees (excluding packing, customs clearance, and other costs) shall be returned to the sender.
Notes
- The promised time limit is calculated based on the collecting date, origin zip code, and destination zip code (except Hong Kong); accurate destination zip code and recipient address must be provided for guaranteed shipments.
- Guarantee service is only available in specified areas.
- CPG shall bear no responsibility for shipment delay in the following cases:
- The sender fails to write the destination zip code in the required place on the waybill (except Hong Kong).
- The destination zip code is not covered by the guarantee service, or the recipient address and zip code are incomplete or incorrect.
- The shipment cannot be delivered due to refusal by the recipient or an unknown recipient.
- The shipment cannot be delivered as scheduled due to the activities of customs or other competent authorities.
- In case of war, natural disaster, or other force majeure.
Domestic EMS Waybill Guide
Domestic Express Mail (EMS) Waybill
| A | Sender's name and phone number: fill in the sender's name and valid phone number. |
| B | Sender's company name: unnecessary for individual senders. |
| C | Sender's address: write the full company or personal address, post code, and account number (if any) clearly for shipment safety and fast delivery. |
| D | Item type: nature of shipment contents. |
| E | Item description: full description of shipment contents. |
| F | Quantity: pieces of content. |
| G | Insurance: mark the insurance column with √ or ×. If selected, specify the insured amount, up to a maximum of RMB 100,000. |
| H | Sender's signature: confirms the written information and acceptance of the customer notice printed on the waybill back. |
| I | Receiver's name and phone: fill in the receiver's full name and valid phone number. |
| J | Receiver's company name: write the receiver's company name; unnecessary for private addresses. |
| K | Receiver's address: fill in the complete company or private address, post code, and city, written specifically and accurately. |
| L | Receiver's signature: sign (or affix a seal) and fill in the receiving date and time; provide a valid certificate name/number and relation to the receiver for a designated signature. |
| M | For more information; other sections of the waybill are completed by CPEL carriers. Please point out inconsistent information right away. |
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Written by Sal-Tech Easy Packaging |